Terms & Conditions


This page tells you about the terms on which you may use our website (https://labandbone.com/) (including all landing pages and social media pages) (together, known as the “website”). These terms apply when you purchase our products and services, and also where you use our website, and form a legally binding contract with you when you use our website or purchase our products and services.

These terms were last updated in January 2021, and we may update them from time to time. Please check them regularly when asking us to carry out work for you.

It’s important to us that you understand these terms, so please do ask if there is anything you’re unsure about. By continuing to browse or use you are agreeing to comply with and be bound by these terms and our privacy and cookie policy, which can be found on our website. Please read carefully before use.

Who We Are

We are Lab and Bone Ltd, a limited company incorporated and registered in England and Wales with company number 12876651 and our registered office is c/o: Love Your Accountants, 2A The Quadrant, Epsom, Surrey, KT17 4RH, United Kingdom. We are the owners of this website.

The terms “the Company" or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website, or purchaser of our goods and services.

Our Company

We provide a dog DNA identity service, helping protect owners from total loss of ownership. We run this as a subscription-based service, allowing dog owners to ensure that they own a legal right and foundation to prove ownership, to recover lost pets that may have been stolen, abandoned, de-chipped or found collarless.

Unlike other dog identity services, we preserve a full DNA sample of your dog, which is the highest standard for identification purposes, and can be relied upon in a court of law.

We currently provide our services to those resident in the UK only.

The Process for DNA Submission

You can either purchase a DNA pack from us in person (at one of our events), one of our friends (Vet, Dog Groomer) who help let customers know about our service or online via the website. To use the DNA pack, please ensure you follow the instructions provided to you with the pack. We also provide an instructional animation on how to collect the sample and place in the vials provided. The samples are then returned to us, by you in the prepaid packaging provided and on receipt we store the samples in secure cryogenic storage.

In the event you purchase a DNA pack from us in person, we will take an initial card payment from you of £19.90 and, once you have completed the process outlined above, you will need to activate the pack by entering the pack code in the check-out section and validate it on our website. You will then be asked to sign up for a subscription (detailed further below).

Where you purchase a subscription directly on our website, you will receive the DNA pack in the post shortly after you pay for your subscription.

When you submit the DNA pack, we will ask you for certain personal information and information relating to your dog, in order to store the sample securely and assign it to your subscription. We will process this data in accordance with our privacy and cookie policy.


We operate on a subscription basis, which means that you are required to make monthly or annual payments to access our service.

We offer a subscription service. The fees, and benefits you receive, for this subscription are as advertised on our website. You are free to change your subscription in advance of making your next payment (which may be the next month, if you pay monthly, or the next year, if you pay annually).

Our subscription fees may change from time to time; however, we will always give you advance notice of any such changes, and this will not impact a subscription period that you have already paid for. Our subscription fees are inclusive of VAT.

When you purchase a subscription, you will receive an email from us confirming your order. There is no legally binding contract between you and us until you receive this confirmation email.

If you wish to cancel your subscription at any time, please provide us with at least 30 days’ notice in writing prior to your next monthly or annual subscription payment being made. We do not provide refunds of subscription payments (save for as detailed under clause 6 below).

If you do cancel your subscription, we reserve the right to retain your dog’s DNA samples in order to ensure and verify that you do indeed wish to cancel, although we are not required to do this. We are free to destroy the DNA samples provided to us at any time after cancellation.

Your Consumer Rights

As a consumer, you have a right to a 14-day cooling off period. This means that, if you purchase a subscription or purchase a DNA pack from us in person, you have 14 days to change your mind and receive a refund of the price paid.

If you wish to exercise your cooling off rights, please contact us at [email protected]

This does not affect your consumer rights that our goods and services are of satisfactory quality, as described and fit for purpose. If you consider our goods or services to be faulty or not acceptable for another reason, please contact us and we will assist you.

Your Responsibilities

We recommend that you follow all instructions, including the instructional video, provided to you online and within the DNA pack. This is your responsibility, and allows us to ensure there is a proper chain of custody regarding the DNA samples provided. It also helps to ensure thar there is no contamination of the samples provided.

We may ask you to submit additional samples if there are issues with those sent, including where we believe you have not complied with the instructions provided. Only once we have received samples that we can store properly, and identify your dog from, will we proceed to put the samples into storage and register them against your customer records.

If you submit a false sample, or a sample on behalf of a dog you do not own, this will constitute a criminal offence, and we may report you to the relevant authorities. By proceeding with your purchase, you warrant and guarantee that you are legally permitted to provide the DNA samples on behalf of a dog owned by you.

Accessing the DNA Sample

If you require to access the DNA sample for identification or other purposes, and for us to deliver this to your nominated location, there may be a can additional charge associated with this.

In the event your dog is lost or stolen, and you will need to have obtained a CRN (Crime Reference Number) from the Police. LAB+BONE will agree to immediately profile for DNA identity one of the two samples in secure storage. If you or someone believes to have located your dog, LAB+BONE will send additional DNA packs to gather DNA samples from the potential dog matched. There will be no additional fee for this. LAB+BONE will profile the DNA and if there is a probable DNA match to that being stored of your dog LAB+BONE will let you know. You may then obtain a Court Order or legal processes as required with this evidence to prove ownership of your dog’s identity.

We will release the DNA sample to you as soon as possible upon request, although we will not be liable for any delay. If you require the DNA sample to be released, please contact us at [email protected]

By signing up for our subscription service, you agree that we are permitted to share the DNA sample data with the relevant authorities, including a court of law or the police.

You are responsible for any costs associated with anything activity that is required to be undertaken in relation to the DNA sample, for example, analysis of that sample by a third party provider.

Use of the Website

You have permission for temporary use of the website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords, and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our website, you must make sure that they read these terms first, and that they follow them.

Only use the website as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the website and make changes to it, but we don't have to do this, and material on the website may be out-of-date. No material on the website is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the website by anyone.

By using the website, you agree to us handling this information and confirm that the data you provide is accurate.

You are prohibited from posting or transmitting to or from our website any material:

  1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. for which you have not obtained all necessary licences and/or approvals;
  3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or
  4. which is harmful in a technical sense (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse our website (including, without limitation, by hacking it).

Our Legal Responsibility to You

We will be responsible for any foreseeable loss directly caused to you by using our website and our services. This loss will be limited to £10,000.

We are not responsible for any indirect, special or consequential loss, howsoever caused, including loss of profit, loss of opportunity or loss of goodwill.

We do not guarantee the accuracy of material on our website. As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from the use of our website; and
  • Loss of income, profit, business, data, contracts, goodwill, or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We do not exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights on the website (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You acknowledge that you are prohibited from copying, disassembling, reverse decompiling or saving the same, in any manner or any form whatsoever, by any means whether electronic, manual, mechanical, digital, optical, photographic, or otherwise any of our intellectual property to pass of as your own for the purpose of redistribution, dealing or reselling of the products or services.

If you breach these terms, you lose your right to use our website, and must destroy or return any copies of our digital content or products you have made.

Uploading to our Website

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We will not be legally responsible to anybody for the accuracy of material that you upload to the website, and we can remove it at any time.

This clause does not apply to any personal data you input into our website, which will be handled in accordance with our privacy policy. This can be found on our website.

Computer Offences

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to our website or server or any connected database or make any 'attack' on the website. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our website.

Links to Our Website

You are allowed to make a legal link to our website's homepage from your website. We can end this permission at any time.

You must not suggest any endorsement by us or association with us unless we agree in writing.

How We Use Your Personal Data

All personal information that we may use will be collected, processed, and held in accordance with the provisions of the UK Data Protection Act 2018.

For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is Used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy, available on our website.

Links From Our Website

Links from our website to other websites are for information only. We don't control them and don't accept responsibility for other websites, or any materials found upon them or any loss you suffer from using them.

Third Party Rights

Unless it expressly states otherwise, these terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

Applicable Law

These terms and any non-contractual obligations arising hereunder, shall be governed by, and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Contact Us

Please email us at [email protected] to contact us about any issues.